An update from the Richmond Care Home team

It is very important to us that the health and welfare of our residents are given the highest priority during these difficult times.

We understand and empathise that our residents and their families are missing each other terribly and that it has been a very long time since we were able to welcome visitors to our home.

We are working hard behind the scenes to make plans for garden visits and have decided to wait a little longer before these commence. This is purely to give your loved ones the best chance of staying safe.

We must stress that we have not taken this decision lightly and that our aim is only to protect our residents who are in the high-risk category for COVID-19.

In the meantime, we are doing all we can to maintain the safety of our residents within the home. This includes keeping Richmond spotlessly clean and ensuring that residents socially distance from one another. Natasha is doing an excellent job of keeping residents entertained and engaged despite the restrictions.

When the time comes to start arranging visits, Kate will be in touch with families directly to make an appointment.

Please note that if a situation arises which requires special consideration, such as an end of life situation, we will work with you around visitation.

We would like to thank you for your ongoing patience, support, and cooperation throughout this pandemic, and we look forward to a time when we can welcome you all once again.

The Richmond Care Home team